How can I contact your business for general inquiries?
We can breached directly via the following methods:
- Directly on our homepage via the chat feature during the hours of 08:00-17:00 CST 7 days a week
- If a Customer Service Agent is unavailable, then we will follow up once available via email.
Or, we can be reached through social media:
- Instagram: dope_hats_store
- Facebook: Dope Headwear
How long will it take to receive my hats?
Shipping duration is divided into two parts:
A. Processing time: All orders typically require 12-36 hours to be picked by our warehouse associates, properly packed, and have their shipping labels created.
- Please note our warehouse closes at 5:00 PM CST, so orders placed later than 5 PM will not ship out the following morning.
- Also, orders placed after 12:00 PM CST on Saturday will not ship until Monday due to USPS not operating on Sundays. If Monday is a federal holiday, then the order will ship on Tuesday in this scenario.
B. Shipping time: Shipping times average 2-4 business days following the processing time, but this is subject to the postal providers service (USPS or UPS).
Our hats are shipped for free from Dallas, TX using USPS First Class Mail unless Priority Shipping is selected at checkout.
Delivery times are not guaranteed and can vary greatly as a result of occurrences, which may be out of our control such as health pandemics, severe weather events, holidays, and other disruptions to the US supply chain.
How will my hat be shipped?
All hats are shipped in an innovative, inflated bubble package to ensure your brims are not bent during transit. Our innovative packaging is what allows us to reduce shipping costs and pass those savings on to our customers.
Can I track my shipment?
Yes, a tracking number will be automatically generated and sent via text, or email following the completion of the order processing.
Where do your hats ship from?
All hats ship from our warehouse located in Dallas, Texas.
How do I know which size is right for me?
Please click here to view our sizing guide.
Can my hat be returned?
All hats are eligible for returns and refunds, however, the customer is responsible for return postage as the original shipment was free of charge.
Hats must be unworn and properly shipped back. Hats that are returned damaged due to insufficient packaging cannot be refunded. For more information please view our Refund Policy located in the footer at the bottom of the page.
Do you offer wholesale options?
Yes, please visit our new wholesale brand www.wholesalefedoras.com for more information.