FAQ

How can I contact your business for general inquiries?

A Customer Service Agent can be reached at info@dopehatsstore.com. We can also be reached on Instagram and Facebook, please see the links provided in the footer of our homepage. For expedited responses, we recommend contacting us via email with your order number provided.

Instagram: dope_hats_store

 

How long will it take to receive my hats?

Shipping duration is divided into two parts:

A. Processing time: All orders typically require 12-48 hours to be picked by our warehouse associates, properly packed, and have their shipping labels created.

  • Please note that orders placed after 12:00 PM CST on Saturday will not ship until Monday due to USPS not operating on Sundays.

B. Shipping time: Shipping times average 3-5 days following the processing time, but this is subject to the postal providers service (USPS). Our hats are shipped using USPS First Class Mail.

Delivery times are not guaranteed and can vary greatly as a result of occurrences, which may be out of our control such as health pandemics, severe weather events, holidays and other disruptions to the US supply chain.

C. All hats are shipped in an innovative inflated bubble-style package to ensure your brims are not bent during transit, which is something our competitors don't offer due to the additional time it takes to package, as well as the additional costs - see below for an example.

dope hats store fedora hat packaging for shipment

 

 

Can I track my shipment?

Yes, a tracking number will be automatically generated and sent via text or email following the completion of the order processing.

Where do your hats ship from?

All hats ship from our warehouse located in Dallas, Texas and have an average delivery time of 4-7 days.

Why did I receive multiple tracking numbers?

In order to properly ship our hats in a way that will minimize any potential damage during transit the hats are shipped in large, inflated packaging. If you ordered more than two hats, you will more than likely receive your hats as separate parcels, which greatly reduces any damage associated with stacking hats on top of one another during shipment.

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